Privacy Policy

1. Introduction

RealTCT (“we”, “our”, or “us”) is committed to protecting your privacy in accordance with Republic Act No. 10173 (Data Privacy Act of 2012). This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our real estate platform at realtct.com. By using RealTCT, you consent to the data practices described in this policy. You may browse our website without providing personal information.

2. Information We Collect

2.1 Information You Provide

We collect information when you register an account, use third-party authentication (Google, Facebook), create property listings, submit inquiries, contact support, subscribe to services, or make payments.

2.2 Personal Information

• Account credentials (email address, encrypted password)
• Profile information (name, phone number, profile picture)
• Professional credentials (PRC license number, for real estate professionals)
• Payment information — processed securely via PayMongo. We do not store credit card numbers or sensitive payment credentials.
• Property listings, images, and descriptions you submit
• Messages between you and other users

2.3 Automatically Collected Data

• Pages viewed, properties searched, time spent on site
• Device and browser information, IP address
• Search queries and property interactions (views, bookmarks, inquiries)

3. How We Use Your Information

• Deliver and improve our services (property listings, communication between users, subscriptions)
• Manage your account and verify professional credentials
• Personalize property recommendations based on your activity
• Analyze usage patterns to improve platform features
• Send transaction confirmations and service notifications
• Detect fraud and protect platform security
• Comply with applicable laws

4. Legal Basis for Processing

We process your personal information based on: your consent, contractual necessity (e.g., processing payments, displaying your listings), legal obligations under Philippine law, and legitimate business interests (e.g., fraud prevention, service improvement) that do not override your fundamental rights.

By using RealTCT, you acknowledge that we may collect, use, and process your personal information for any purpose consistent with applicable Philippine law, including service improvement, analytics, marketing, and other lawful purposes.

5. Artificial Intelligence and Automated Processing

RealTCT uses AI technologies to enhance our services:

• AI Market Analysis: We use AI models to generate estimated market analyses for properties. These are advisory only and do not constitute professional appraisals.
• AI Content Generation: Property descriptions and marketing content may be generated or enhanced using AI. You retain control over AI-generated content before publication.
• Personalization: Your browsing history and preferences are analyzed to show relevant properties.
• Development Tools: We use AI coding assistants in platform development. These process code patterns only, not your personal data.

6. Data Sharing

We do not sell your personal data. We may share information with:

• Other Users: When you submit an inquiry, your name and contact information are shared with the property owner or broker.
• Service Providers: Payment processors (PayMongo), hosting providers, and AI service providers who process data on our behalf under confidentiality agreements.
• Legal Authorities: When required by law, court orders, or for fraud prevention.
• Business Transfers: In case of merger or acquisition, with notice to affected users.
• Public Listings: Property details you list are publicly visible and may appear on partner platforms.

7. Marketing Use of Your Content

By uploading content to RealTCT — including property listings, photos, and descriptions — you consent to RealTCT using such content for promotional and marketing purposes, including social media advertising, digital marketing campaigns, platform promotion, content syndication to partner websites, and aggregated market research. You retain ownership of your content. This usage is without additional compensation or approval required. If you wish to opt out, you may remove your content or contact us through our contact form. See our Terms of Service for full license details.

8. International Data Transfers

Your data may be processed by service providers outside the Philippines, including OpenAI (USA) for AI features and Google (USA) for maps and analytics. We ensure transfers comply with the Data Privacy Act through appropriate agreements.

9. Cookies

We use cookies and similar technologies to provide site functionality (login sessions, preferences), understand usage patterns (via Google Analytics and internal analytics), and personalize your experience. You can manage cookies through your browser settings, though disabling them may affect functionality.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. When you delete your account, we will remove your personal data within a reasonable period, except where retention is required by law or for legitimate business purposes such as payment records or dispute resolution. Anonymized or aggregated data may be retained indefinitely.

11. Your Rights

Under the Data Privacy Act, you have rights regarding your personal data, including the right to access, correct, and request deletion of your information. You may update your information through your account settings or reach out through our contact form for data-related requests.

12. Security

We implement industry-standard security measures to protect your data, including HTTPS encryption, secure password hashing, and access controls. No method of internet transmission is 100% secure. Your password is your primary security measure — we will never ask for it and cannot view it.

13. Children's Privacy

RealTCT is not intended for users under 18. We do not knowingly collect personal data from minors.

14. Third-Party Services

Our platform integrates with external services including PayMongo (payments), Google (maps, analytics, authentication), Facebook/Meta (authentication), and OpenAI (AI features). We are not responsible for their privacy practices and recommend reviewing their respective policies.

15. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of RealTCT after changes constitutes acceptance of the updated policy.

16. Contact

For questions about this Privacy Policy, please reach out through our contact form.